FAQs

GLOSSARY

We take great pride in making our clients feel confident about their jobs during the production process. To help you gain a better understanding of what’s happening with your project, we’ve compiled a glossary of terms common to the signage industry.

What does ADA mean in Signage?

The term “ADA Signs” has come into common use in the architectural, construction and signage industries with the advent of the Americans With Disabilities Act, or ADA. The Americans with Disabilities Act regulates accessibility; and includes requirements for signage that is conveniently located and easy to read both visually and through tactile touch.

“ADA Signs” are sometimes misunderstood as being synonymous with braille signs. Signs with braille and raised characters are the most visible manifestation of the law requiring access to the built environment, but the sign standards in the ADA Accessibility Guidelines (or ADAAG) require much more than just braille and raised characters on some signs. In general, almost every sign that would be considered an “architectural” sign[1] must comply with one or another of the ADA Guidelines. If a sign identifies a permanent room or space of a facility (including exits), directs or informs about functional spaces of the facility, or identifies, directs to, or informs about accessible features of the facility, it must comply. Signs for advertising and marketing purposes, temporary signs, company logos and names are examples of signs or sections of signs that do not have to comply.[2] — from Wikipedia

ADA Guidelines

Thank you to the U.S. Access Board for use of the above animation.

How long does it take for you to complete my order?

There really isn’t a short answer to this question. Some jobs can be produced in a day or two and some may take weeks or months. Let us know when you need your job completed and we’ll let you know if it can be done. We go to great lengths to meet your most stringent demands.

What is a “proof”?

A proof is a way of ensuring that we have set your type accurately and that everything is positioned according to your requirements. Typically, we will produce a proof which will be sent to you online or printed on paper which can be viewed in our store or delivered to you in person.

On multiple color jobs, we can produce a color proof on our color output device to show an accurate representation of the final product.

Why do I need a proof?

A visual proof is our way of ensuring that we have set your type accurately and that everything is positioned according to your requirements. You are responsible for making sure that spelling, sizes and quantities match your desired request.

We will email your proof to you within 48 hours of receving your order. If necessary it can be viewed in our store or mailed to you.

**Please note that if viewing your PDF proof on a smartphone or device with a small screen, be sure to zoom in so as not to miss any detail. **

Why do I need to look at a proof if I’ve already given you everything I need to have done?

We employ human beings to produce your work and, last time we checked, humans are not perfect. Your approval on the final proof is assurance that you have looked over every aspect of our work and approve it as accurate. It benefits everyone if errors are caught in the proofing process rather than after the job is completed and delivered.

How do I go about getting an estimate from you?

Well, since you are here, we would suggest you use our online estimate request form. Otherwise, the best way to ensure that we get all the information necessary to do an accurate quote, give us a call and talk with one of our customer service representatives.

What exactly is Computer Cut Vinyl?

It’s just like it says, basically it’s a big sticker cut out of adhesive vinyl to a shape (like a letter or a basketball etc.).